Frequently Asked Questions
pokok FAQ — All Your Questions Answered Here
From withdrawals to bonus claims, cricket betting to account security — clear English answers to pokok's most asked questions, all on this page.
When a question comes up while using pokok, this FAQ page is your first stop. Below you will find more than 20 questions and answers arranged in four sections — withdrawals, cricket betting, account security, and the welcome bonus. Every answer is written on the basis of direct and reliable information. If you do not find an answer, contact our support team — we are available 24/7.
Frequently Asked Questions
Withdrawals
Yes, for security reasons pokok requires that the mobile banking wallet or bank account used as the withdrawal destination must be registered in the player's own name. Sending funds to a wallet registered under someone else's name is not possible. This rule prevents fraud and ensures the safety of your funds. Keep your profile information up to date before submitting a withdrawal request.
Approved withdrawals at pokok are typically processed within just 5 to 30 minutes. Funds sent via bKash, Nagad, Rocket, or Upay arrive within that window in most cases. For bank transfers, the bank's own processing time may add to the wait. The minimum withdrawal amount is ৳800.
"Pending" means your request is waiting to be reviewed. It is usually approved within a short time. If it remains in the same status for more than 30 minutes, let us know via live chat — the support team will guide you if there is anything outstanding related to account verification.
Yes, pokok accepts withdrawal requests 24 hours a day, 7 days a week. Requests continue to be processed even on Friday or Saturday nights. However, bank transfers may experience a slight delay outside banking hours. Mobile wallets (bKash, Nagad, Rocket, Upay) are generally credited within 5–30 minutes at any time.
The minimum withdrawal amount at pokok is ৳800. Requests below this amount will not be processed. Similarly, the minimum deposit amount is ৳500 — this applies across all payment methods. You can make a withdrawal at any time as long as your balance is sufficient.
Cricket Betting
Yes, pokok offers live in-play betting. Markets such as over results, who will take the next wicket, or what the run rate will be are updated in real time during a match. Live betting is especially popular among experienced players because of the opportunity to make quick decisions. Odds change frequently, so watch the markets closely.
An accumulator or combo bet means adding multiple selections to the same slip, where getting every result correct gives you the chance of a larger win. This type of betting is supported at pokok. Keep in mind that if one selection is wrong, the entire slip loses — so bet with an understanding of the risk.
Match Winner, Toss Winner, Top Batter, Highest Wicket-Taker, Over/Under Runs, and Innings Total Runs are the most widely used markets. In T20 format, specialist markets such as runs in the first over or number of sixes are also available. For example, the Match Winner market draws the most attention in a Bangladesh vs India fixture.
Markets for BPL, IPL, the T20 World Cup, and other international tournaments are available at pokok. Go to the cricket section, browse the available events, choose your preferred market, add the amount to the bet slip, and confirm. If live betting is open, you can also place bets while the match is in progress.
Consider the team's recent form, pitch conditions, weather, and player fitness news. Statistics shift quickly in T20 cricket, so analyse the specific conditions of a match before placing a bet. Do not bet beyond your set budget — responsible betting is the best approach.
Stay Safe
Many fraudulent sites are designed to look like pokok. The real address is always https://pokok.mom — check for the green padlock and the correct domain in your browser's address bar. Do not visit any domain other than pokok.mom (such as pokok.net, pokok.vip, or pokok-bd.com). If you are unsure, ask us via live chat.
Absolutely not. No pokok staff member or support agent will ever ask for your bKash, Nagad, Rocket, or Upay PIN or SMS OTP. If someone claims to be a pokok staff member and asks for this information, disconnect immediately and report it to [email protected]. Sharing this information puts both your account and your wallet at risk.
Change your password immediately and notify us right away via live chat or [email protected]. The support team will review the account, look into any suspicious activity, and if necessary temporarily suspend the account to secure it. Reporting as quickly as possible helps limit any damage.
Yes. pokok uses SSL (Secure Sockets Layer) encryption, which keeps your name, email, payment information, and transaction data secure. The padlock icon and "https" in your browser's address bar confirm this protection. We follow a fair play policy and do not sell your information to third parties.
Weak passwords (such as your own name or date of birth) are easy to guess. Choose a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters. Do not use your pokok account password on any other site, and do not share it with anyone.
Welcome Bonus
A wagering requirement is the total amount you need to bet from bonus funds before you can withdraw any winnings from them. At pokok, this condition applies only to the bonus amount, not to the deposit amount. For example, a 10x wagering requirement on a ৳1,500 bonus means you need to place a total of ৳15,000 in bets before withdrawing the bonus.
Yes, the welcome bonus must be used within a set time limit. If the wagering requirement is not met within the allotted time after the bonus is credited, the bonus and any winnings earned from it may be cancelled. After the bonus is activated, read the terms and conditions carefully to note the stated expiry period.
No, the welcome bonus is available only once per player — on the first deposit only. If the same person opens multiple accounts to claim the bonus, all accounts may be closed. If you have any questions about bonuses, speak with the support team first.
Yes, in some cases it is possible to request a bonus cancellation, but generally all winnings earned from the bonus are also removed at the same time. If you want to cancel a bonus, let us know via live chat — the support team will review your account situation and advise on the best solution. It is easier to make this decision before you start using the bonus.
Open a new account and make a minimum first deposit of ৳500. A 150% bonus on the first deposit is added automatically — up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus, making your total balance ৳2,500. Depositing ৳8,000 or more adds the maximum ৳5,000 bonus, making your total balance ৳13,000.
The welcome bonus applies to deposits made via all supported payment methods at pokok — bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla, Islami Bank, and other major commercial banks). There is no difference in bonus rate by method; the minimum deposit is ৳500 across all options.
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