pokok's Privacy Policy

pokok ("we", "our", "platform") places the highest importance on your personal privacy. This privacy policy explains how we collect, store, process, and protect your information when you use our platform. Please read this policy carefully. By using our services, you are considered to have accepted the terms of this policy.

This policy applies only to pokok's own platform. We are not responsible for the privacy policies of any third-party sites linked from our site. If needed, you can contact us at any time at [email protected].

1 What information we collect

To operate our services safely and smoothly, we collect the following types of information:

Personal identification information

• Your full name and date of birth
• Valid email address
• Mobile number
• Geographic address (including billing address)
• National ID or passport details (for identity verification)

Financial and transaction information

• Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Deposit and withdrawal history
• Account balance and bonus information

Technical information

• IP address and device identifiers
• Browser type and operating system
• Session duration and page visit logs
• Information obtained from cookies and similar tracking technologies

Voluntarily provided information

• Messages or complaints sent to customer support
• Information submitted in satisfaction surveys or feedback forms

2 Purpose of data collection

pokok uses your information for the following purposes:

Account management and verification

Your information is used for account registration, identity verification, and age confirmation. Our platform is for individuals aged 21 and above only. No financial transaction can be completed without your identity being properly verified.

Financial transaction processing

Your financial information is required for deposits, withdrawals, and bonus distribution. This information is used to reliably process the ৳500 minimum deposit and ৳800 minimum withdrawal services.

Customer support and communication

Your contact information is used to resolve your questions or issues, send bonus-related notifications, and inform you of important platform updates.

Security and fraud prevention

Technical information is analyzed to detect and prevent unauthorized access, money laundering, and any kind of fraudulent activity.

Platform improvement

Anonymous and aggregate data is statistically analyzed to improve the user experience, plan new features, and identify technical issues.

Ensuring responsible gaming

Relevant information is used to monitor your playing patterns, provide warnings when needed, and ensure the option to take voluntary breaks.

3 Data storage and security

pokok follows industry-standard technologies and practices to keep your information secure:

SSL encryption

All information sent to and received from our platform is protected by SSL (Secure Socket Layer) encryption. This minimizes the chance of your financial and personal information being exposed to third parties.

Access control

Only authorized personnel can access user information on a need-to-know basis. Every instance of data access is logged and regularly audited.

Data retention period

Information is retained for as long as your account is active and for as long as necessary to meet legal obligations after the account is closed. Financial transaction records generally need to be retained for an extended period.

4 Sharing information with third parties

pokok does not sell or commercially rent your personal information. However, information may be shared with third parties in the following limited cases:

Payment processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and related banking service providers.

Technology service providers

Limited information may be shared with trusted technology partners for hosting, cybersecurity, analytics, and customer service operations. These partners are contractually bound to meet our privacy standards.

Legal obligations

Information may be disclosed to relevant authorities to comply with court orders or applicable law. This will only be done where legally required.

Fraud and scam prevention

Information may be shared with appropriate authorities to prevent fraud, money laundering, or other illegal activities.

5 Cookies and tracking technologies

Our platform uses cookies and similar technologies to improve your browsing experience:

Essential cookies

These are necessary to remember your login state, manage security sessions, and ensure the basic functioning of the platform. Without these cookies, the site does not work properly.

Analytical cookies

These cookies are used to understand how users interact with our platform. The data collected is reviewed anonymously and in aggregate statistical form.

Managing cookies

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Your rights

As a pokok user, you have the following rights regarding your own information:

Right to access information

You can request a copy of the information we hold about you. Send this request to [email protected].

Right to correct information

If there is any incorrect or outdated information in your account, you can request a correction. Ensuring accurate information is in the interest of both you and us.

Right to delete information

You can request deletion of your personal information unless there are specific legal or contractual obligations. Please note that financial transaction records must be retained for a certain period for legal reasons.

Right to restrict processing

You can request that your information be used in a limited way for specific purposes, such as opting out of marketing communications.

Right to close your account

You can request to close your account at any time. After the account is closed, no further information will be processed beyond ongoing obligations.

7 Protection of minors

pokok strictly prohibits participation by anyone under 21 years of age. We do not knowingly collect any information from minors. If we suspect that a user is under 21, we will immediately suspend their account and verify the relevant information.

A request to parents: regularly monitor your child's online activity. If a minor opens an account on our platform, notify us immediately at [email protected].

8 International transfer of data

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• The entity transferring the data maintains adequate data protection standards.
• Appropriate protection clauses are included in data processing agreements.
• SSL encryption and access controls remain in effect throughout.

9 Response to security breaches

If any unexpected incident or breach in data security is identified, pokok takes the following steps:

• The incident is promptly investigated and the extent of the damage is assessed.
• Affected users are notified as quickly as possible.
• Security vulnerabilities are fixed to reduce future risk.
• Relevant authorities are notified where necessary.

If you believe there has been unauthorized activity on your pokok account, contact us immediately via our 24/7 live chat or at [email protected].

10 Changes to the policy

pokok reserves the right to amend this privacy policy from time to time in response to business changes, technology updates, or legal requirements. If there are significant changes:

• A notice will be sent to your registered email.
• A notification will be displayed on the platform.
• The date of the update will be noted on this page.

Continuing to use the platform after changes are made will be taken as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

11 Applicable law

This privacy policy is governed by the applicable laws and regulations of Bangladesh. Any disputes related to this policy will be resolved under the jurisdiction of Bangladesh. The path to resolving issues through mutual agreement remains open at all times for both you and pokok.