Play at pokok responsibly,
enjoy it safely
Entertainment is great — as long as it stays in check. pokok believes every player has the right to enjoy games safely and with awareness.
Our Commitment
pokok is more than just a betting platform — it aims to build a safe, transparent, and responsible environment for players in Bangladesh. We believe gaming should be a source of fun — not stress or financial harm. On this page, we will show you how to set your own limits, recognize warning signs, and get help when you need it.
pokok is only for people aged 21 and above. Anyone under age is strictly prohibited from opening an account or taking part in any game on this platform. If you know someone under 21 who is using this site, please notify our support team immediately.
Our Protection Tools
Deposit Limit
Set how much you deposit per day, per week, or per month — entirely on your own terms. Once a limit is set, it takes effect right away. To increase a limit, you must wait through a set cooldown period — this protects you from overspending in the heat of the moment.
Self-Exclusion
If you feel you need a break from gaming, use self-exclusion. Your account can be deactivated for a set period or permanently. During the exclusion period, you will not receive any promotional messages either.
Time-Out Feature
Need a short break? Use the time-out feature to temporarily suspend your account for anywhere between 24 hours and 30 days. Come back after the break refreshed and with a clearer head. This is entirely within your control.
Betting History & Reality Check
View all your betting activity in detail — how much you have deposited, how much you have won, and how much you have lost. Reality check notifications remind you at regular intervals how long you have been playing.
24/7 Support
Whatever the issue, pokok's support team is always there for you. Reach us via live chat or email at [email protected] — assistance is available in both Bengali and English.
Account Security
Keep your account secure with a strong password, device verification, and login notifications. Never share your login details with anyone — not even family or friends.
Signs of Problem Gambling
If any of the following apply to you or someone close to you, it is time to seek help.
- Feeling the urge to bet more to recover money you have lost.
- Feeling uncomfortable, angry, or anxious when told to stop betting.
- Hiding your gaming activity from family or friends.
- Prioritizing betting over eating, sleeping, or work.
- Borrowing money or dipping into savings to fund betting.
- Needing to keep increasing your bet size to get the same level of enjoyment.
- Repeatedly failing in attempts to cut down on gaming.
- Turning to betting as a way to escape stress, depression, or loneliness.
Tips for Healthy, Enjoyable Betting
- Set a fixed budget before you start betting and stay within that limit.
- Accept losing as normal — betting never guarantees a win.
- Do not play when you are tired, drunk, or emotionally distressed.
- Take regular breaks — step away from the screen for a while every hour.
- Do not think of betting as a way to earn income — it is for entertainment.
- Spend time with family and friends; do not let gaming affect those relationships.
- Keep your deposit limit and reality check features active.
- Log out at the end of each session and plan when your next session will be.
Take Action Yourself
If you feel gaming is having a negative impact on your life, follow the steps below.
Assess Yourself
Review your betting history from the past few weeks. How much time and money have you spent? Is that amount in line with your lifestyle?
Set Limits
Log in to your pokok account and set a deposit limit and session time limit. Do it today, before you forget.
Take a Break
Use the time-out or self-exclusion feature to step away from gaming for a while. Use that time for yourself.
Tell Someone Close to You
Talk to a family member or a trusted friend. Hidden problems are much harder to solve; sharing them makes the path easier.
Seek Professional Help
If needed, reach out to a mental health specialist or counselor. Gaming addiction is a recognized health condition and it can be treated.
Contact pokok Support
Write to us via our 24/7 live chat or at [email protected]. We will help you activate the right tools and manage your account if needed.
Protecting Minors
Keeping children and teenagers away from online gaming is everyone's responsibility.
Use parental control software on your devices. Check browser history from time to time and have open conversations with your children about online safety. Keep gaming site passwords and payment details out of children's reach.
Age is verified at the time of registration. Accounts for anyone under 21 are not approved. If there is any suspicion that a minor is using an account, that account is suspended immediately.
We're Here to Help
You are not alone. pokok is always by your side for any concern about gaming. Our team is trained to support players in Bangladesh in both Bengali and English.
Start Betting Safely at pokok
Know your limits, use the tools available, and play responsibly. Visit the FAQ page to learn more.